Current:Home > InvestBiden wants airlines to pay passengers whose flights are hit by preventable delays-Angel Dreamer Wealth Society D1 Reviews & Insights
Biden wants airlines to pay passengers whose flights are hit by preventable delays
View Date:2024-12-23 19:39:25
The Biden administration is seeking new regulations to address the unexpected costs and inconveniences experienced by passengers after the widespread flight disruptions this past winter.
Those regulations could include requiring airlines to compensate passengers as well as cover their meals, hotel rooms and rebooking fees in cases of preventable delays and cancelations.
President Joe Biden and Transportation Secretary Pete Buttigieg announced the start of the rulemaking process on Monday afternoon — just weeks before the busy summer travel season.
"Our top priority has been to get American travelers a better deal," Biden said at the announcement. "This is just about being fair."
As of right now, virtually no U.S. airline offers cash compensation in addition to refunds or amenities, Biden pointed out. Historically, the federal government only has required airlines to pay back the cost of the flight ticket that was delayed or canceled.
In an interview on Monday with NPR's All Things Considered, Buttigieg said that the compensation offered by airlines, like mile points, often is insufficient.
"Passengers might not know that could only be worth maybe $10 or $20 when in fact, they're entitled to hundreds," he said. "We want to make that easier. We don't want you to have to fight for it."
Policies mandating this type of additional compensation already exist in Canada and the European Union, the White House said — and one study showed such regulations led to fewer flight delays in the EU.
In addition to the new rules, the Transportation Department has expanded its online Airline Customer Service Dashboard, which tracks each airline's policies on refunds and compensation when flights are cancelled or delayed.
The pressure for airlines to improve their customer service comes after widespread flight disruptions during the holiday season. Southwest canceled more than 16,000 flights between Christmas and the New Year, as massive winter storm coincided with the collapse of the company's outdated crew-scheduling software. Passengers throughout the country were left stranded for days with unexpected costs.
During a Senate hearing in February, Southwest Airlines chief operating officer Andrew Watterson said the company was working hard to refund airfares for canceled flights and to reimburse customers for extra expenses that they incurred, like hotels and meals.
"I want to sincerely and humbly apologize to those impacted by the disruption. It caused a tremendous amount of anguish, inconvenience and missed opportunities for our customers and our employees," Watterson said.
Despite the airline's efforts, the Transportation Department is currently investigating the airline company's holiday travel debacle and whether Southwest set unrealistic flight schedules.
veryGood! (78)
Related
- Kathy Bates likes 'not having breasts' after her cancer battle: 'They were like 10 pounds'
- Outrage over calls for Caitlin Clark, Iowa surest sign yet women's game has arrived
- Sleek Charging Stations that Are Stylish & Functional for All Your Devices
- Orlando Magic center Jonathan Isaac defends decision to attend controversial summit
- Auburn surges, while Kansas remains No. 1 in the USA TODAY Sports men's basketball poll
- Katie Maloney Accused of Having Sex With This Vanderpump Rules Alum
- NBC has cut ties with former RNC head Ronna McDaniel after employee objections, some on the air
- NFL to play Christmas doubleheader despite holiday landing on Wednesday in 2024
- Taylor Swift touches down in Kansas City as Chiefs take on Denver Broncos
- Sean ‘Diddy’ Combs’ lawyer says raids of the rapper’s homes were ‘excessive’ use of ‘military force’
Ranking
- Justine Bateman feels like she can breathe again in 'new era' after Trump win
- Supreme Court seems poised to reject abortion pill challenge after arguments over FDA actions
- Orlando Magic center Jonathan Isaac defends decision to attend controversial summit
- NFL to play Christmas doubleheader despite holiday landing on Wednesday in 2024
- What is ‘Doge’? Explaining the meme and cryptocurrency after Elon Musk's appointment to D.O.G.E.
- Smuggling suspect knew of frigid cold before Indian family’s death on Canada border, prosecutors say
- Convicted sex offender who hacked jumbotron at the Jacksonville Jaguars’ stadium gets 220 years
- Sean 'Diddy' Combs' lawyer says rapper is innocent, calls home raids 'a witch hunt'
Recommendation
-
Kristin Cavallari's Ex Mark Estes Jokingly Proposed to This Love Island USA Star
-
Sinking Coastal Lands Will Exacerbate the Flooding from Sea Level Rise in 24 US Cities, New Research Shows
-
Brittany Mahomes Shares She's Struggling With Hives and Acne in New Makeup-Free Selfies
-
'Pops love you': Young father of 2 killed during fist fight at Louisiana bar
-
Kentucky gets early signature win at Champions Classic against Duke | Opinion
-
Of course Aaron Rodgers isn't a VP candidate. Jets QB (and his conspiracies) stay in NFL
-
Named for Star Spangled Banner author, the Francis Scott Key Bridge was part of Baltimore’s identity
-
Trader Joe's raises banana price for the first time in more than two decades